Privacy Policy
Last updated: 1 June 2026
This Privacy Policy explains how we handle your personal data in accordance with the UK GDPR and the Data Protection Act 2018.
1. Who we are
Elite Plumbing & Heating Suppliers Ltd ("we", "us", "our") is the data controller for personal information collected through ephsuppliers.com. Our registered address is 35 Clydesdale Close, Isleworth, Middlesex, England, United Kingdom, TW7 6ST.
2. Information we collect
We collect information you provide directly — name, billing and delivery address, email, phone number, payment details, and trade account information. We also collect technical data such as IP address, browser type, device identifiers, and pages visited via cookies and similar technologies.
3. How we use your information
We process your data to fulfil orders, manage trade accounts, provide customer support, send transactional emails, prevent fraud, comply with UK legal obligations, and — only with your consent — send marketing communications about products and offers.
4. Legal basis for processing
We rely on contract performance (orders and accounts), legitimate interests (fraud prevention, service improvement), legal obligation (tax, accounting), and consent (marketing, optional cookies).
5. Sharing your data
We share data only with trusted processors who help us run the business — payment providers, couriers, hosting providers, accounting software and customer support tools. All processors are bound by written contracts and UK GDPR safeguards. We never sell your personal data.
6. International transfers
Where data is transferred outside the UK, we rely on UK adequacy regulations or the International Data Transfer Agreement (IDTA) to ensure your information remains protected.
7. Data retention
Order and accounting records are kept for 7 years to meet HMRC obligations. Marketing data is kept until you withdraw consent. Account data is retained while your account is active and deleted on request unless retention is legally required.
8. Your rights
Under UK GDPR you may request access, correction, deletion, restriction, portability, or object to processing. To exercise any right, email ephsuppliesltd@gmail.com. You may also lodge a complaint with the Information Commissioner's Office (ico.org.uk).
9. Cookies
We use strictly necessary cookies for site functionality and, with your consent, analytics and marketing cookies. You can manage preferences in your browser at any time.
10. Contact us
Questions about this policy can be sent to ephsuppliesltd@gmail.com or +44 7586 740 312.